售后服务承诺书

After-sales Instruction

致尊敬的用户：

To respected users:

　　  在您的支持和信任之下，为保障您的利益，使您得到更好更优质的服务，我司在此做出如下承诺： 

　　  With your support and trust, in order to protect your interest and provide you with better and higher-quality service, we guarantee as followings:

一、安装前准备工作 Preparative works before installation

 1. 我方所提供的产品质量优良，崭新未经使用，已通过出厂质量检验，包装良好，适合长途运输。

The product we provided is of high-quality, and in accordance with the quality standard set by the manufacturer. With fine packing, the equipment will keep all right in long distance transportation.

二、质保期内所提供服务 The service provided within the warranty period.

1.我们保证为货物提供为期  1.5 年的保修，保修时间从验收签字起计算。在质保期内我方将严格遵守中华人民共和国的相关法律和法规对货物提供“三包”等售后服务,除非合同另行规定。

We will provide 1.5 year of warranty period beginning from the signing of the certificate of acceptance,  We will faithfully abide by the relevant laws, statutes and regulations promulgated by the People’s Republic of China and provide “Three Guarantees” and other after-sales services concerning the Goods, unless stipulated otherwise in the Contract

2.在保修期内由我方产品出现的故障，我方将在持续不断48小时内响应，接到通知后3个工作日之内派专业人员到现场检查维护。

  We will respond within continuous 48 hours concerning the malfunction of the equipments (non-artificial factors), upon receipt of the notice, we will provide on-site service within 3 working days. After the repair, we will submit a report in duplicate concerning of the cause, remediation measure, schedule etc. 

3.在保修期结束时，须由专业工程师对设备进行另一次测试，任何缺陷(非人为因素)由我方负责承担。

The engineers will take another test，we will be in charge of the repair upon any malfunction(non-artificial factor.